The Benazir Income Support Programme (BISP) is a lifeline for millions of low-income families in Pakistan. Through the Kafalat program, eligible beneficiaries receive Rs. 13,500 to support their basic needs. However, many people have faced issues like delayed payments, biometric verification problems, or unauthorized deductions. To solve these problems more efficiently, BISP has launched a new WhatsApp Complaint System in July 2025.
This new method allows beneficiaries to file complaints directly from their mobile phones, without the need to visit any BISP office. This newly launched WhatsApp service allows beneficiaries to report payment and registration issues in a quick and convenient way. Whether you’re waiting for your Rs. 13,500 payment, struggling with fingerprint verification, or marked ineligible by mistake now you can simply send a message on WhatsApp to raise your complaint.
You can also read: BISP 8171 SMS Payment Status Check Online Through Portal
Who Should Use This New Method?
This WhatsApp system is designed for:
- 👩🦰 Women who cannot easily travel to BISP offices
- 🧓 Elderly or disabled individuals
- 🏠 Families living in remote or rural areas
- 🧾 People who face problems like:
- Payment delays
- Biometric issues
- CNIC mismatches
- Ineligibility errors
- Unauthorized deductions by agents
If you are registered under BISP and your payment is stuck or facing any issue, this system is for you. BISP WhatsApp Payment Complaint
Province-Wise Official WhatsApp Numbers (Updated July 2025)
To make things easier and faster, BISP has assigned different WhatsApp numbers for each province and region.
| Province / Region | Official WhatsApp Number |
|---|---|
| Punjab | 0325‑5365520 |
| Sindh | 0325‑5365473 |
| Balochistan | 0325‑5365469 |
| KP / AJK / GB | 0325‑5365476 |
Note: Always send your message to the correct number for your region. Sending it to the wrong one may delay or block your complaint.
You can also read: BISP 8171 June 2025 Double Payment Check Documents Required at Payment Centers
How to File a Complaint via WhatsApp (Step-by-Step)
Filing a complaint on WhatsApp is simple. Here’s how to do it:
✅ Step 1: Save the Right Number
Save the WhatsApp number for your province in your phone contacts.
✅ Step 2: Start a New WhatsApp Chat
Open WhatsApp, search the contact, and start a chat.
✅ Step 3: Type Your Complaint Message
Include the following details clearly:
- Your Full Name (as per CNIC)
- Your 13-digit CNIC number
- A short and clear description of your issue
(e.g., “My payment of Rs. 13,500 is missing,” or “Biometric verification failed.”)
✅ Step 4: Attach Proof
Attach clear photos of:
- Your CNIC (front and back)
- Any payment slip or screenshot from 8171 portal (if available) BISP WhatsApp Payment Complaint
✅ Step 5: Send and Wait for Reply
Send your message and wait for a confirmation or auto-reply.
You can also read: Taleemi Wazaif Payment July 2025 Who Can Register
What Types of Complaints Can You Report?
You can use the WhatsApp service to report issues like:
- ❌ Missing Rs. 13,500 payment
- ❌ Biometric verification failure
- ❌ Being wrongly marked ineligible
- ❌ Unauthorized payment cuts
- ❌ Incorrect records or CNIC mismatch
- 📚 Taleemi Wazaif (education stipend) issues
- 🍼 Nashonuma (nutrition support) program complaints
Documents You Need to Attach
Make sure you have the following ready before you send the message:
- ✅ Clear photo of your CNIC (front and back)
- ✅ Any payment slip or receipt (optional but helpful)
- ✅ Screenshot of your eligibility status (from 8171 portal)
- ✅ A written explanation of the issue
Response Time and What to Expect
Normally, you should receive an auto-reply within 48 to 72 hours. In some cases, it may take a little longer due to high traffic.
If you don’t get a reply in 3–4 days, you can send a follow-up message or try other complaint methods (listed below).
What to Do If WhatsApp Doesn’t Work?
If you don’t get a timely response or the issue remains unresolved, don’t worry you still have other options:
- ☎️ Call the 8171 Helpline – Talk directly with a BISP support agent
- 🌐 Use the 8171 Web Portal – Submit your complaint online
- 🏢 Visit your nearest BISP Tehsil Office – Carry your CNIC
- 🗂️ District Control Room – For serious and pending complaints
You can also read: BISP Payment Increase January 2026 Check Payment Distribution Process 14500
Do’s and Don’ts for a Successful Complaint
✅ Do:
- Use the correct WhatsApp number for your province
- Attach all necessary documents and proof
- Keep a screenshot or backup of your chat
- Be polite and clear in your message
❌ Don’t:
- Send messages to random or unofficial numbers
- Share your CNIC with unknown people
- Spam the number with repeated messages
Conclusion
The launch of the BISP WhatsApp Complaint Service in July 2025 is a big step forward for transparency and public ease. Now, poor families, women, and elderly citizens don’t have to wait in long queues or travel far to resolve their problems. You can get help with just one message straight from your home.
You can also read: BISP National Registration Continues in Sindh Check Details
If your Rs. 13,500 payment is stuck, or you’re facing any issue with BISP, Taleemi Wazaif, or Nashonuma, don’t wait. File your complaint today with complete details and clear proof. Your right is just one message away! BISP WhatsApp Payment Complaint
FAQs
Q1: Is this WhatsApp service free?
✅ Yes, it is 100% free for all BISP beneficiaries.
Q2: Can I use someone else’s WhatsApp number?
✅ Yes, but your own CNIC and name must be mentioned clearly.
Q3: Can I file complaints for other programs?
✅ Yes, this service also covers Taleemi Wazaif and Nashonuma.
Q4: How long does it take to get a response?
⏱️ Usually within 2 to 3 working days, but may vary.