BISP WhatsApp Complaint Service 2025
BISP WhatsApp Complaint Service 2025 If you’re a BISP beneficiary and haven’t received your Rs. 13,500 payment, or you’re facing issues like biometric failures or unauthorized deductions, BISP’s WhatsApp Complaint Service 2025 is the easiest way to raise your concern. This guide will explain everything you need to know from sending your complaint to checking your status all using your mobile phone. Let’s walk you through it, step by step, in simple words.
What is the BISP WhatsApp Complaint Service?
In 2025, the Benazir Income Support Programme (BISP) introduced a new WhatsApp-based complaint service to make it easier for people especially women, elderly, and residents of remote areas — to raise issues without visiting any office.
With this service, you can:
- Report problems with payments
- Submit proof (like CNIC photos or slips)
- Get replies from BISP teams directly on WhatsApp
This is a free and user-friendly way to get help from the comfort of your home.
You can also read: BISP 8171 June 2025 Double Payment Check Documents Required
Official BISP WhatsApp Numbers (By Province – 2025)
Before you send your complaint, you must save the correct number based on your region:
| Region | WhatsApp Number |
|---|---|
| Punjab | 📱 0325‑5365520 |
| Sindh | 📱 0325‑5365473 |
| Balochistan | 📱 0325‑5365469 |
| KP / AJK / GB | 📱 0325‑5365476 |
⚠️ Sending your complaint to the wrong number might delay your response. Double-check before sending!
What You Need Before Filing a Complaint
Make sure you have these items ready before starting your WhatsApp message:
- ✅ Your full name (as per CNIC)
- ✅ 13-digit CNIC number
- ✅ Clear explanation of your issue (e.g. payment not received, biometric error)
- ✅ Proof documents, such as:
- CNIC front/back photo
- Payment slip
- Screenshot of your 8171 eligibility or payment status (optional)
Step-by-Step: How to Send a Complaint on WhatsApp
Follow these steps to file your complaint properly:
- Save the correct WhatsApp number for your province in your contacts.
- Open WhatsApp and start a new chat with that number.
- Type your complaint, including:
- Your name
- Your CNIC number
- A short description of the problem
- Attach documents like your CNIC image, payment slip, or screenshots.
- Send the message and wait for a reply.
Response Time: Usually, you’ll get a reply in 48 to 72 hours. Keep your phone notifications on.
You can also read: BISP Payment Increase January 2026 Check Payment Distribution Process 14500
How to Check Your Complaint Status
Once you’ve submitted your complaint:
- You should get an auto-reply confirming your message was received.
- If your issue needs further investigation, a follow-up reply may come in a few days.
- If you don’t hear back after 3 days, follow up on the same number or use one of the backup methods listed below.
Keep your chat history safe you may need it for follow-up or proof.
What Problems Can You Report Through WhatsApp?
You can use the WhatsApp service to report many types of issues, including:
- ❌ Rs. 13,500 payment not received
- ❌ Biometric verification failed (fingerprint mismatch)
- ❌ Marked ineligible by mistake
- ❌ Received less money than expected
- ❌ Errors in CNIC or family records
- ❌ Complaints about:
- 🎓 Taleemi Wazaif (Education Stipends)
- 👶 Nashonuma (Nutrition Program)
- 💰 Kafalat payments
What to Do If WhatsApp Doesn’t Work
Sometimes due to technical problems or traffic, you may not get a quick reply. Don’t worry — you still have other ways to file your complaint:
- Call the 8171 Helpline to speak with a representative
- Use the 8171 Web Portal to file an online complaint
Visit Portal - Go to your nearest BISP Tehsil Office with your CNIC
- Visit the District BISP Control Room for serious or unresolved complaints
You can also read: BISP National Registration Continues in Sindh Check Details
Tips for a Successful Complaint
Here are a few helpful suggestions to avoid delays and confusion:
- ✅ Use clear and polite language
- ✅ Only send your complaint to the correct regional number
- ✅ Always attach proper proof
- ✅ Do not send the same message multiple times wait for a response
- ✅ This service is 100% free never pay anyone
FAQs
Q: How long does it take to get a reply?
A: Usually 2 to 3 days. Delays can happen during peak times.
Q: Can I use someone else’s WhatsApp number?
A: Yes, but make sure to include your own name and CNIC clearly.
Q: Is this service available at night or on holidays?
A: You can send messages anytime, but replies usually come during working hours.
Q: Is this service only for Kafalat payments?
A: No! You can file complaints about Taleemi Wazaif, Nashonuma, and other BISP-related programs too.
Conclusion
The BISP WhatsApp Complaint Service 2025 is a powerful step towards making government services more accessible, especially for the poor and underserved.
You can also read: BISP WhatsApp Payment Complaint Procedure Announced Check Update July 2025
If you’re a registered BISP beneficiary and haven’t received your payment or are facing any issues, don’t wait. Just save your province’s WhatsApp number, prepare your documents, and file your complaint today. It’s fast, simple, and completely free. You deserve your full payment and now, you’re just one WhatsApp message away from getting help.