The Benazir Income Support Programme (BISP) has always been committed to supporting low-income families across Pakistan by providing timely financial aid. To improve service quality and respond faster to beneficiaries’ concerns, BISP has recently established dedicated control centers in Punjab. These centers aim to make complaint handling more transparent, convenient, and efficient for the people who rely on this vital program.
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New Control Centers Launched in Punjab
In a significant step to enhance communication with beneficiaries, BISP’s Central Zonal Office in Lahore has set up control rooms specifically to manage complaints from families across Punjab. This initiative was launched under the guidance of Nasir Khalily, the Director General of BISP Punjab. The control centers are designed to ensure that every beneficiary’s issue is registered and addressed promptly, helping BISP deliver better support to those in need.
How Do the Control Centers Work?
The Punjab control centers operate during tranche payout hours—the periods when beneficiaries receive their payments. This timing allows families to report any payment-related problems or other issues immediately. Complaints are registered through a modern, digitized system, ensuring that no request is missed or delayed.
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A dedicated team works at these centers, ready to answer questions, register complaints, and follow up to make sure problems are solved quickly. This system creates a clear and efficient channel between beneficiaries and BISP, boosting overall transparency and service quality.
Easy Access Through Helpline Numbers
To make it easier for beneficiaries to get help, BISP has shared dedicated helpline numbers specifically for Punjab:
- 042-99260412
- 042-35415143
Families can call these numbers during working hours to file complaints or seek assistance related to their payments or other BISP services. The goal is to offer accessible and friendly support so that no one feels left behind.
Positive Impact on Beneficiaries and Services
With these control centers in place, beneficiaries can expect faster complaint resolution and smoother payment processes. This initiative helps reduce delays, misunderstandings, and frustrations that sometimes arise in such large programs.
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By making the complaint process transparent and easy, BISP is building trust with the communities it serves. Beneficiaries feel more confident knowing their voices are heard and their problems will be addressed promptly. BISP Starts Punjab Control Centers
BISP’s Ongoing Commitment to Public Service
The launch of these control centers reflects BISP’s dedication to continuous improvement. By strengthening communication channels and improving operational efficiency, BISP ensures that deserving families receive timely financial aid without unnecessary hurdles. BISP Starts Punjab Control Centers
More importantly, BISP respects the dignity of its beneficiaries by providing respectful, responsive, and accessible services. This effort aligns with BISP’s broader mission to uplift vulnerable households through fair, people-centered support.
Conclusion
The establishment of Punjab control centers marks an important milestone for BISP in enhancing its service delivery. With dedicated helpline numbers and a digitized complaint management system, BISP is making it easier than ever for beneficiaries to seek help and resolve issues quickly.
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This move underlines BISP’s strong commitment to transparency, accountability, and the well-being of the families it serves. If you are a BISP beneficiary in Punjab, don’t hesitate to use the helpline numbers and let the control centers assist you in getting your rightful support without delay. BISP Starts Punjab Control Centers